Today has been spent wallowing in the wonderful world of self-storage. Like everything else to do with any form of real estate in Sydney it all seems unnecessarily complex and expensive. And the further west you go, the cheaper things get. Which is usually the way things work here.
Because the next few months will see me travelling back to Europe for a few months, including time for some work projects, I am going to move into a friend’s house for a while rather than pay rent on an empty apartment. Eye-wateringly high rental prices make you do that kind of thing…
Having worked out how much space I will need, decisions then needed to be made on walk-up, lift-up, drive-up, access times, security, insurance, air-conditioning, cuddly toy and fondue set. Then the calls started to a number of companies to check availability and attempting to match that back to my requirements.
True to form in Australia, a number of the businesses aren’t actually open on Saturday afternoons or Sundays. Not that I can think why anybody would want to be engaging with a business at these times, I mean, the weather is beautiful and the beach will be great at the weekend, so why make some poor soul work to actually service your business. Guess they don’t want my money. (For the record, the post office isn’t always open on a weekend – get those pesky letters sent during the week, people!)
Finally, after all the hunting I had it narrowed down to a couple of places. A tad on the expensive side, but they ticked all the (packing) boxes. But Lo! The customer service gods smiled upon me. I got an email response from one of the companies just as my mouse was hovering over the “Reserve” button on the screen. There was a space available at one of their other storage facilities, a few kilometres further out, but still close to where I wanted and it was half the price of the original quote. It gets better. When I called back they also offered to make a larger space available if the original space was too small – and do so for the same price. AND if I could pay for 6 months in advance they would give me a 5% discount too, which may have been a bit of overkill.
Moving is stressful enough as it is. Having been able to deal with a fantastic and helpful customer service person on a weekend in Australia has just made my day. So the companies who asked me to leave a message so they can get back to me when the office reopens on Monday, sorry. You missed out. Have sorted out my storage already and am now about to head for a coffee and finally relax a little on this beautiful summer day.